Часто задаваемые вопросы

Is it possible to get a Reconciliation Report in Contur.Diadoc?

There is no possibility.
The reconciliation report is sent at the request of the client by e-mail, and the originals are sent to the Service Center for issuance on paper.

What accounting documents are available in the personal account of the Web portal?

Service provision reports, invoices and specifications for invoices.

The list of valid digital signatures does not drop out when you are signing the service provision reports

There may be no valid digital signature. It is necessary to contact the contract department and reissue a new digital signature. (valid for 1 year).

Phone:
+7 (812) 661-13-47

Monday - Friday
09:00 - 17:30

Why the qualified certificate of the electronic signature verification key could be blocked?

Any change in the qualified certificate of the digital signature verification key: the name of the organization, TIN, TRRC, registered address, position of the head and his/her full name entails blocking and subsequent replacement.

Please provide the above information in a timely manner.
To reissue an digital signature requires contacting the Federal Tax Service or a Certification Center and reissue a new digital signature.

There is no possibility to choose a contract for making auto-visit application.

It is necessary to contact the contract department and clarify the availability of existing contracts.

Telephone:
+7 (812) 661-13-47

Monday - Friday
09:00 - 17:30

We ask you to independently monitor the validity of the contract and the availability of advance funds.

How do I find out the balance on my account?

Phone number for checking the balance of the contract:
+7 (812) 661-13-47

Monday - Friday
09:00 - 17:30

Email:
DocsBronka@port-bronka.com

If there is an agreement to join the web portal MCSS "Bronka" - in your Personal account on the portal at: https://web.port - bronka.com .

How do I get a login & password to access the WEB portal?

How do I get a login and password to access the WEB portal? It is issued on the basis of documents (Subscriber credentials) prepared at the conclusion of the contract for joining the CIS MMPC "Bronka" (to the general director, EIO) or via LC (to the employees of the organization), it is not sent by e-mail.

Is the power of attorney not signed?

To sign the power of attorney, it is necessary to prepare the workplace correctly:

1. Install the RuToken electronic identifier driver
2. Use CryptoPro CSP version 4.0 and higher
3. Install the "chain" of certificates:
installing the EDS certificate
root certificate of the certification center
root certificate of the head certification center of the Ministry of Communications of the Russian Federation
list of revoked certificates: https://www.ifspb.ru/files/revokedCerts183.crl
4. To work on the portal in the Google Chrome browser, you need to install the CryptoPro Extension for CAdES Browser Plug-in
5. You also need to download and install CryptoPro EDS Browser plug-in
6. Restart the PC

Detailed setup instructions are available on the website www.port-bronka.ru in the section "To clients – Rules and instructions – Instructions for installing EDS at the workplace"

In which case should I use the WEB portal?

To create applications for the import and export of containers, to issue a power of attorney for the export of a container, a portal is used at: https://web.port-bronka.com

Registration of applications for passes (Related services – Applications for passes) and work with EDI is carried out on the portal at: https://web.port-bronka.com

Settlements: accounts receivable and accounts payable are reflected in the Personal Account on the portal at: https://web.port-bronka.com

The power of attorney is in the "verified" status

If the power of attorney is signed correctly, the status change from "verified" to "authorized" occurs within 1 minute. If the
status has not changed after this time, you should delete the power of attorney and sign it by selecting another certificate (the certificate must be issued by the Federal Tax Service or the CC).

The certificate provider Isn`t find

It is necessary to install an EDS certificate: detailed instructions for setting up are on the website www.port-bronka.ru in the section "To clients – Rules and instructions – Instructions for installing EDS at the workplace".

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